Sales of new Redshift perpetual licenses are no longer available, but maintenance extensions are available until August 31, 2023. You'll continue to have perpetual access to any Redshift versions released prior to your maintenance expiration. If you choose to subscribe, you'll always have the latest release and there's no need to extend maintenance.

What is maintenance? 

All perpetual licenses have an associated “maintenance expiration date.” Your maintenance is considered to be “current” if the expiration date is in the future. By definition, a Redshift perpetual license does not expire. However, the maintenance expiration date defines the latest version of Redshift for which your license will be valid. For example, if your maintenance agreement is current, it will work for any version of Redshift released on or before your maintenance expiration date. If your maintenance expiration date has already passed, you will be unable to update to the current version of Redshift.

You can extend your maintenance expiration date by purchasing a maintenance extension. Pricing for a 1-year maintenance extension is $250 USD for node-locked licenses and $300 USD for floating licenses. Prices vary by location and depending on region, may be subject to value-added taxes (VAT). Maintenance extensions are always applied based on your maintenance expiration date, not on your purchase date.

Purchasing a maintenance extension before or after your maintenance expires does not alter this date. For example, if your maintenance expires April 10, 2021 and you purchase a maintenance extension on May 15, 2021, your new maintenance expiration date will be on April 10, 2022.

Priority support is also included while your maintenance is current. Priority support means that your bugs and requests will be addressed before those from customers who do not have priority support.

How to extend your maintenance expiration date

Node-locked licenses

Extending maintenance for a Redshift license is easy. Start by logging into your Maxon account at www.maxon.net and then go to your licenses tab.

Clicking on the manage link will take you to a screen that will allow you to view the status of your licenses and renew active maintenance agreements. Here you will select the licenses you want to extend by clicking on the checkbox beside the license and then clicking the “Extend Selected Products” button.


Maintenance agreements can be purchased up to three months before the maintenance expiration date. If an active Redshift license is not available for early renewal, check the maintenance expiration date to ensure it falls within that three-month window.

Once you select an active license to renew, you will be taken to a screen to fill out your billing information and complete the purchase of the maintenance extension.


Payment details are provided.



Once your payment has been completed, the expiry date for the maintenance agreement will be extended.

After purchasing a maintenance extension, you will need to run the Redshift Licensing Tool to retrieve an updated version of your license. If your maintenance has already expired, you can use the 'Check for Maintenance Extension' option in the licensing tool. If your maintenance has not yet expired, you can simply deactivate and reactivate your license to retrieve the latest license information.


Floating licenses

To extend maintenance on your floating licenses, please contact sales@redshift3d.com.

 

Subscriptions

By definition, Redshift product subscriptions do not require separate maintenance agreements. Redshift subscriptions grant you access to all current Redshift updates and qualify you for priority support. The annual cost of a node-locked Redshift subscription is $264 USD. You can purchase a Redshift subscription on the www.maxon.net site.